Responsible gambling

Warning signs of problem gambling

Spending more time or money than you planned and feeling you can’t stop.
Chasing losses — trying to win back money after a losing session.
Feeling anxious, guilty, depressed or irritable about gambling.
Neglecting work, family or social commitments because of gambling.
Hiding gambling activity or lying about how much you spend.
Using gambling to cope with stress, boredom or difficult emotions.
Difficulty paying bills, borrowing money, or relying on others to fund play.

Tools to help you play safely

Spinko Casino provides a range of practical controls you can use to manage your play. If you ever want to change how you play, these tools are there to help.

Deposit limits — set daily, weekly or monthly caps on how much you can deposit.
Loss or spend limits — restrict total money lost or spent over a chosen period.
Session timers and reality checks — reminders that help you keep track of how long you have been playing.
Time‑out / temporary breaks — short interruptions you can activate when you need to step away.
Self‑exclusion — longer‑term account closure for a chosen period when you need a serious break.
Self‑assessment — simple questionnaires to reflect on your behaviour and identify risks.

How to set and change limits on your account

Putting limits in place is quick and effective. You can change many settings yourself, or ask our team to help apply limits.

Sign in to your account and go to the Responsible Gambling or Account Settings area to set deposit, loss and session limits.
If a limit you want is not available in your online settings, contact support and we will apply it for you.
Limits can usually be lowered immediately. Increasing limits may have a short waiting period to give you time to reconsider.

Self‑exclusion and cooling‑off options

If you feel you need an extended break, self‑exclusion is a dependable way to protect yourself.

You can request a self‑exclusion for a set period. Typical options include short breaks (a few days or weeks) and longer closures measured in months or years.
Self‑exclusion closes your account and prevents you from opening a new account during the chosen period.
To request self‑exclusion, contact our support team or follow the steps in your account settings. We can also advise about blocking access on your devices.
When your self‑exclusion ends, you will be given information to help you return to play responsibly; you will not be automatically re‑enrolled without your explicit confirmation.

If you need immediate help

If gambling is creating a crisis — for example, you are worried about safety, financial collapse, or harm to yourself or others — seek immediate professional help. Reach out to local emergency services or a health professional right away.

For non‑emergency but urgent support, contact our team via live chat or email and tell us you need assistance with a gambling issue. We will treat your request with priority and confidentiality.

Supporting someone you care about

Watching someone struggle with gambling can be distressing. Small actions can make a big difference.

Speak calmly and without blame. Express concern and offer to help find support.
Encourage them to set limits, take a time‑out, or self‑exclude.
Help them secure finances (bank cards, online payment methods) if they agree it’s needed.
Suggest professional support and offer to contact services with them if they want company.
Take care of your own wellbeing and seek guidance for friends or family affected by someone else’s gambling.

Account verification and fair play

We ask for identity and address verification to protect our players and maintain a safe service. KYC checks help prevent underage play, fraud and money‑related harms.

Keep identity documents up to date so verifications are quick and smooth.
Verification requests may be made when you register, when you request withdrawals, or if account activity needs review.
If your account is temporarily restricted for checks, contact our support team for guidance and next steps.

Contacting our support team

We are here to help you with all responsible gambling requests. Contact us through the in‑site live chat or by email. When contacting support, it can help to tell us:

That you are seeking responsible gambling assistance.
Which tool or restriction you want to apply (deposit limit, time‑out, self‑exclusion, etc.).
Whether you need immediate help or want information about support options.

Frequently asked questions

How quickly can I set a deposit limit? Many limits can be set instantly in your account. Some increases may require a short waiting period to protect you from impulsive decisions.
How long does self‑exclusion last? Self‑exclusion periods vary. You can choose a duration that suits you; if you are unsure, start with a shorter break and extend it if needed.
Will my account be closed if I ask for help? We will work with you to apply the protections you request. Asking for help will not result in judgment and will be treated confidentially.
What if I don’t want gambling messages or marketing? You can opt out of marketing communications in your account settings or ask support to remove you from promotional lists.

Your wellbeing matters. If gambling stops being fun, please use the tools above, reach out for support, and remember that asking for help is a strong, positive step. We are here to support you every step of the way.