Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have under applicable data protection laws, including the GDPR where it applies. Please read this policy carefully to understand our practices.

Scope

This policy applies to personal data we collect when you use our website, create an account, contact customer support, participate in promotions, or otherwise interact with our services. It covers data collected directly from you and data collected automatically or from third parties.

Information We Collect

We collect personal data necessary to operate our services and meet legal and contractual obligations. Types of data we may collect include:

Identity and verification data: name, date of birth, government ID or similar documents when identity verification (KYC) is required, and proof of address.
Contact details: email address, telephone number, and postal address you provide for account setup or support.
Account information: username, password, account settings, and communication preferences.
Usage and technical data: device and browser information, IP addresses, log files, pages visited, time and date of access, and other system data collected automatically.
Communications: copies of correspondence with our support team, including chat transcripts and emails.
Marketing and preferences: consented marketing choices and preferences for receiving offers and updates.
Responsible gaming and compliance data: information related to self-exclusion requests, account limits you set, and other information needed to assess eligibility for responsible gaming protections.

How We Use Your Information

We use personal data for clear, specific purposes, including:

To provide and manage your account and our services.
To verify your identity and eligibility to use our services.
To respond to enquiries and provide customer support.
To operate loyalty programmes, promotions, and communications when you opt in.
To detect, prevent and investigate fraud, abuse, or other unlawful activity.
To comply with legal and regulatory obligations.
To improve and personalise our website, products, and services, including analytics and testing.
To enforce our terms, resolve disputes and exercise or defend legal claims.

Lawful Bases for Processing (GDPR)

When the GDPR applies, our lawful bases for processing personal data include:

Performance of a contract: processing necessary to provide services you request.
Compliance with legal obligations: processing required to meet statutory or regulatory duties.
Legitimate interests: where we have a genuine and legitimate reason (e.g., fraud prevention, network security, service improvements), balanced against your rights and interests.
Consent: for optional processing such as marketing communications, where we will ask for your clear consent and allow you to withdraw it easily.

Sharing and Disclosure of Your Data

We may share personal data with trusted third parties as necessary to operate our services and comply with legal requirements. These recipients may include:

Service providers and processors who perform functions on our behalf (for example, hosting, identity verification, analytics, and customer support).
Third parties involved in compliance, security, investigations, or dispute resolution.
Regulators, courts, law enforcement or other authorities where required by law or to protect our rights.
Professional advisors and auditors acting on our behalf.

We require third parties to protect your data and process it only on our instructions. Where personal data is shared across borders, we use appropriate safeguards such as standard contractual clauses or other lawful mechanisms.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, enhance user experience, and analyse usage. These technologies help with functions such as:

Keeping you signed in and remembering preferences.
Measuring site performance and improving features.
Delivering personalised content and, with consent, tailored communications.

You can control cookie preferences through your browser settings and any cookie controls provided on our site. Disabling some cookies may reduce functionality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention periods may vary depending on the type of data and the legal or regulatory requirements that apply. When personal data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your country and applicable laws, you may have rights in relation to your personal data, which can include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where we are not required to retain it by law.
Object to or restrict certain processing activities, including direct marketing.
Request portability of the personal data you have provided to us in a common, machine-readable format.
Withdraw consent where processing is based on consent.
Request human review of automated decisions that have a significant effect on you and, where applicable, request that we reconsider an automated decision.

To exercise your rights, contact us at the email address in the Contact section. We will respond in line with applicable legal timeframes and may require verification of identity before fulfilling requests.

Security

We implement technical and organisational measures designed to protect personal data from unauthorised access, accidental loss, destruction, or misuse. These measures include access controls, staff training, and secure systems. While we strive to protect your data, no system can be completely secure, and we cannot guarantee absolute security.

Automated Decisions and Profiling

We may use automated processing and profiling to support account security, detect fraud, and implement responsible gaming measures. Where automated decisions have a significant legal or similar effect, you have the right to request human intervention, express your point of view, and contest the decision.

Responsible Gaming and Self-Exclusion

We process data related to responsible gaming measures you request, such as self-exclusion or account limits. Self-exclusion requests are handled in accordance with our processes and applicable laws. We also use behavioural information to support responsible gaming protections and comply with regulatory obligations.

Children and Age Limits

We do not knowingly collect personal data from persons below the minimum gambling age in their jurisdiction. You must be at least 18 years old or meet the legal age for gambling in your country to use our services. If we become aware that we have collected data from a person who is underage, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the website or other appropriate channels. We encourage you to review this policy periodically.